Monday – 25 August 2008
Every Monday should != start like this:

  • Walk in the door
  • Put bag down
  • Unpack/connect laptop
  • Log into The Matrix company network
  • As systems come online, have Coworker #1 come to you and say,”I have a problem…”
  • Go to look at said problem only to determine that “something” in his computer is borked.
  • Take computer back to my desk to lobotomize it.
  • Have Coworker #2 come to you and say,”I have a problem…”
  • Determine the Coworker #2’s issue is potentially BIG and that it supersedes Coworker #1’s issue.
  • Tell Coworker #1 that he just got put on hold, until further notice.
  • Start in on C2’s problem.
  • Determine that it requires another IT guy’s skill set.
  • Get IT Guy #2 to take a look at the problem.
  • Have Coworker #3 come to you and say,”I have a problem…”
  • Determine that C3’s problem, while not as OMGWTF! as C2’s problem needs immediate attention.
  • Try to track down the hardware to solve C3’s problem.
  • Find two viable solutions and go with “Option A,” which is functional and fairly painless.
  • Resolve C3’s problem.
  • Check back with C2 and ITG2 to determine the status of that problem: Resolved.
  • Back to C1’s issue… and determine that it could be ANY of a number of problems.
    • Look for replacement hardware.
    • Replace Item #1
    • Not the problem.
    • Replace Item #2
    • Still not the problem.
    • Begin ancient Martian meditiation technique known as “Screaming”

    • Replace Item #3
    • Still “No go, Flight…”
    • Replace Item #4
    • BINGO!
  • Return C1’s computer to him.
  • Sit down and breathe. Finally.

That was the quick, Cliff’s Notes version of my first three hours today. Fortunately, Julie (the admin who sits near my desk) reminded me that we’re off next Monday, for Labor Day. At this rate, I’m thinking that I’m taking this Friday off, too.

Stray Toasters

Back to the fun…