Not an auspicious start to the day: I called Sprint to see if they can tell me when I’m scheduled for installation and they tell me that they don’t have ANY record of my order.

BRAINCRAMP

The customer service rep with whom I spoke, Lisa, said that they hadn’t received the “Multi-Dweller Unit” (Translation: “Piece of paper, signed by the apartment manager, which lets us install the antenna at your apartment”) agreement form… which I faxed to them over three weeks ago. Did I mention that it’s been more than three weeks? I did? Okay.

BRAINCRAMP

Let me go on the record as saying that Lisa was very kind, helpful and pleasant throughout this process. I’ve talked to many CSRs and not all of them present themselves – and their companies – in the most favorable light. Lisa never seemed to lose her patience nor did she seem to mind going to another area of the office to attempt to determine the nature of the problem. She made a rather unpleasant situation much more easy to handle. She gave me a new number, asked if I could re-fax the form and said to make it to her attention. She also said that she would call me to confirm that the fax arrived and help set up a new installation date. Simply stated: Lisa is the kind of person that I would want to represent me if… WHEN… I have a business of my own: courteous and professional. Those are qualities that, unfortunately, too many CSRs – and other business people – seem to lack today. It was refreshing to see that they are not completely forgotten in today’s marketplace.

I feel a little better now. Time to find something to get into for a couple of hours before I go to work.

Peace.