Random Access

Tuesday – 13 July 2021
This has been an interesting day.

I woke up this morning to the sound of the coffee maker making coffee. However, the thought process that accompanied hearing that went more like this:

Why is the coffee pot on so early… on a Saturday?!

I decided to let it go, rather than to get up and stop it and restart it later. We’d just have to deal with twice-baked coffee.

Reality settled in a few moments later, a little sadly. I got up and started the day.

Fast forward to noon: We’re having a Teams-based training session, that I had to support. #LifeInIT About thirty minutes before the meeting, I went to Crown Burger (local, family-owned chain) to pick up lunch. Since it was National French Fry Day, potato-y goodness was in the forefront of my mind. And a pastrami burger seemed like a good counterpart for it.

I got back to the office, joined the meeting, muted my mic, and made sure that my camera was off. And then began to eat.

In order to make things easier to organize on my computer’s desktop, I lifted my laptop lid to rearrange screens. Almost immediately, I received three (3) messages, all basically saying the same thing: I want french fries, too!

Nine Hells…

I’d neglected to check to see if opening my laptop screen would cause the camera to automatically activate. (It did.) And, thus roughly two-hundred people had the opportunity to watch me shoveling french fries into my mouth. (It wasn’t quite that gluttonous an event, but you get the gist.)

Once I realized what happened, I ran through a short and semi-panicked checklist to see if I’d done anything untoward after opening my laptop (I hadn’t) and shut down the camera. Mischief managed, I resumed eating. And quietly thanked God and the rest of the Heavenly Host that I hadn’t leaned in for a bite of my burger. My big thought – after realizing that I hadn’t done anything truly embarrassing – was: If people watching me stuff fries in my face was the worst thing that happens to me today, I’m fine with that. And, let’s be honest: All things considered, it was a fairly innocuous thing to have caught on camera. And it actually makes me laugh, when I think about how it must have looked to everyone.

Fast foward again to this evening…
We’ve extended Team DiVa’s bedtime to 9:00 PM in the past couple of months, with a caveat: They can stay up until nine, but they have to be in their room and can read in bed. Typically, one of them will ask Sara to join them. Tonight, I got called up to the big leagues! Vanessa asked me if I’d read with her. I was delighted to do so. It also gave me the opportunity to finally start in on a book that I’ve had for months: Ta-Nehisi Coates’ The Water Dancer. I’m about twenty pages in, but I’m liking it.

Hopefully, Sunday Wednesday won’t be quite as eventful.

Friday – 15 May 2020
For the past seven or eight weeks, my manager has held “check-in” meetings with my team. These meetings aren’t so much about day-to-day business; they are more light-hearted and casual – just making sure that we are all maintaining our sanity during quarantine and working remotely.

One of the things that my manager is big on is having our cameras on during meetings. He thinks, and I agree, that it fosters a level of openness, bolsters the sense of community, and helps focus on the people in the meeting rather than just having disembodied voices in your ear.

We – the various IT departments –  have been expanding our use of Microsoft Teams as a collaborative and communication tool over the past year. We are in the middle of actively migrating everyone else over from Skype to Teams. There have been a lot of training sessions that have gone along with this. A LOT.

Our Service Delivery team has also been providing less formal, more conversational sessions, highlighting some of the features of Teams and showing how different departments can make use of Teams to be more efficient and effective. One of the features that seems to be a hit with most users is the ability to either blur your background or to upload your own backgrounds to be used during video calls.

During our last check-in meeting, my manager casually threw out the idea of having us joining today’s meeting using a background that represented us or something we enjoyed. Everyone said, “Okay,” and went about the rest of our day.

Challenge: ACCEPTED

I spent some time over the past few days looking for a specific type of picture. I didn’t find anything that sang to me in the way that I hoped, but I kept looking. I wound up using a background I downloaded a few weeks ago, which still suited my purposes just fine.

And that is how I wound up dressed as Nick Fury – complete with scars, eyepatch, and overcoat – “sitting” in a S.H.I.E.L.D. conference room during today’s meeting.

I regret nothing.

#cosplayatwork #dressforthejobyouwant #LifeInIT #ajobaintnuthinbutwork

Monday – 18 September 2017
In alignment with my rationale for #NBNThursday, today has most definitely been “a Monday.” That’s okay, this too shall pass. OK Go said so.

See? Told ya so.

Today started far too early. 5:15 AM early. I was in the office at 6:15. Much respect to those of you who are up, out, and making the doughnuts that early every day. The reason for such an early start was to handle last-minute prep for a week of meetings. In itself, that’s not so bad. It became “not-so-great” on Friday evening when – long after the day had been “done” – I was notified that said meetings were going to start at 10 AM, rather than the 2 PM we had originally been told. In short, our timeline for handling things just had four hours lopped off the top. As there was nothing to be done about it, I simply replied with “We can only do what we can do.” And then, I proceeded to enjoy my weekend.

“Enjoying my weekend” included, but was not limited to:

• Judging a game tournament.
• Watching the new DuckTales cartoon (and Star Wars: Rebels and Care Bears) with Team DiVa.
• Going to the State Fair
• Playing too few video games.

Fast forward (or would it be “rewind,” in this case) to this morning. We got the prep work out of the way for the influx of meeting participants with time to spare. Yes, there were a couple of glitches, but on the whole, we were done and life was good.

A few minutes after the presenters got started setting up for the day, we were informed that they were changing the configuration of one of the meeting rooms. Okay, fine. Whatever. Then we were informed “why” they were doing it: In the original configuration, only one of the projectors in that room was activated. That was news to me, but it didn’t preclude them from making the room work. As this news was being relayed, a coworker started laughing to himself. Naturally, I asked why. He proceeded to tell us that he knew of this idiosyncrasy.

I’ll pause here to note that he was here last week when we were setting up the room, but said nothing about it.

::: braincramp :::

Mischief managed. And external ire restrained.

The morning wore in afternoon with out much further ado. Thankfully.

And then, I saw this article: Toys ‘R’ Us could file for bankruptcy this week.

I was struck with a sense of nostalgic sadness. One of the first things that went through my mind upon reading the article was the childhood glee of trips to the TRU in Catonsville with either my mother or father. We may not have gone weekly , but there were definitely a lot of trips there. For me, those were the days of The Adventure People, Micronauts, and electric trains (mostly Tyco, when you could buy a decent train set – or just pieces – at your local toy purveyor). I remember asking my father to drive down “the roller coaster road,” a hilly back road ending at the Toys ‘R’ Us parking lot, which – if you went just fast enough – would send rollercoaster-like butterflies into the pit of your stomach. I remember wandering the aisles of the store, while my mother shopped at a clothing store next door. Hell, I still remember the 1970s commercial jingle – the long version.

Roughly a year ago, there were three (3) TRU locations in the Salt Lake Valley. One closed last November, the other closed a few months ago. The lone remaining store is down the street from my house. Yes, I still go there, but it’s not just for me, these days. Over the past couple of years, I’ve noticed the quantity of some toy lines diminishing, while others have… not-exactly “flourished,” but at least survived. But it hasn’t felt like the same store that I used to visit as a kid for a long time. I’m sure that a fair portion of that is attributable to having gotten older.

There was no mention plans for the chain to close in the article, but like so many things, perhaps its time is nearing an end.

My inner kid still hopes that’s a long way off, though.

Wednesday – 30 August 2017
Of all the things I had considered posting as a return to this blog, this wasn’t one of them. But, it also wouldn’t fit within Twitter’s constraints… so here we are.

I was notified of a possible system problem this morning. Oh, hey, #LifeInIT. Got it. I contacted people to get more information and feedback, got to the office, dealt with it, had a couple of follow-up meetings and emails. And life was good again.

About 30 minutes after we’d resolved the issue, I got an email from a user. They noted that they were having issues connecting to one of the affected servers. I contacted the user directly and explained what had happened and that their should also have been resolved. User checks… confirms…. and moves on. And life was good yet again.

>> Fast forward TWO HOURS >>

An email arrives from users manager. Um, okay. In rather terse terms, I – along with my not-completely-former boss and HIS boss – and a few other IT staff were informed just how crucial it was that we resolve the problem quickly – did I mention that this was TWO HOURS LATER – because it was affecting important work.  Uh… pretty much all of the work here is important as, if it’s not done, we don’t make product. And if we don’t make product, we don’t get paid. Funny how that all goes together, isn’t it?! And, as if that email wasn’t enough, said manager sent a separate copy to me.

::: braincramp :::

It took three or four drafts for me to compose a reply that would not be considered “career-limiting.” But, I did. I made a point of noting that the original issue had been resolved before I got the user’s email and that we had already discussed it. I even added that if anyone was still experiencing similar problems, that they should contact me directly. And replied to all. I even copied my not-completely-new boss, just for good measure. Because I’m that guy.

Less than one minute later, I get a reply from user’s manager, thanking me for the prompt response.

*grblsnrkx*

It’s a bloody good thing that today isn’t Thursday.

tl;dr – I am Jack’s raging bile duct.

Friday – 21 April 2017
Another week comes to an end.
And, apparently, it’s been a month since I dusted off the trusty blog. I really need to get better about this…

In short: It’s been a good – and eventful – month. The highlights of the month include, but are not limited to:

• Going on a business trip.
• Surprising my parents by showing up on their doorstep on the first leg of the trip.
• Meeting some new coworkers on the trip.
• Getting to visit with my uncle towards the end of the trip.
• Coming down with some travel-related bug that had me down for almost a week.
• The start of baseball season and the O’s getting off to a great start. Hopefully, they’ll keep some of this momentum through the season.
• Meeting a Twitter and Facebook friend.
• TRAINS!  Well, getting to head up to the train.. museum(?)… and one of my favorite train shops.
• Traveling to Boise to visit family and friends over Easter.
  

  Sara, Team DiVa, and Grandmother – Easter 2017

• Watching Team DiVa hunt for Easter eggs while we were gone and seeing their surprise at discovering that the Easter Bunny had apparently left Easter baskets for them at our home while we were out of town.

I’m sure that I’m leaving more than “a couple” things out, but all-in-all, it really has been a good month.

Stray Toasters

• Free Posters Celebrating Mighty Women in Science
• The Cult of Ignorance in the United States: Anti-intellectualism and the “dumbing down” of America
• 11 Stereotypical Roles Offered to Black Men in Hollywood
• I’ve been doing (almost) daily coffee pictures on my Instagram feed for the past few months. Friday, I posted this picture:
  

  Fearless Defenders

  which was 100% inspired by the cover of The Fearless Defenders #1:
  

  

  Fearless Defenders Vol. 1 #1 (c) Marvel Comics

  I don’t think that I can really claim not to be a comics/action figure geek – as if that was possible – but I was rather pleased with how it turned out.

• Have An Airline Complaint? Don’t Call the Airline – Tell the Department of Transportation
  • Airline Quality Rating
• The Incomparable Difference Between Whitewashing and Racebending
• These Rare Color Photos from the Second World War Are Incredible
• 13 Things LEGO Bricks Taught Us About Life
• The KKK and Baseball History

And with that…

So Long, Farewell, Goodbye.
(Big Bad Voodoo Daddy, not “The Sound of Music”)

Tuesday – 21 March 2017
This entry can be filed under “Some People’s Children…”

While doing renovations last year, our company added a cafeteria to our facility. The company that ran it couldn’t always keep up with the demand, so they are no longer here. Yes, this means that we have a largely unused space, but that’s another story.

Our Facilities Manager has done an outstanding job of coordinating with a number of local food trucks to have them fill the void. Today, we had a new-to-our-location truck, Bandera Brisket. They had walk-ups not only from our company, but from some of the other firms in the building, as well.  They didn’t know what the turnout would be, so they didn’t come loaded for bear. And they got SLAMMED. They showed up a little before 11:00 AM and, by the time I went out (12:20 PM-ish), they were out of many meats and some sides; I was the 5th or 6th person in line when they announced this.

The guy in front of me turned to me started complaining about “I came out here for brisket, but if it’s all gone before I get there, I’m going to be upset.”

SIDEBAR:
I understand having your heart, mind and taste buds all set for “Food X.” Been there, done that. I also understand that if you wait too long to go and get something, you might find that it’s already gone.

After the people in front of us were gone, he went up to the window and asked whether there was brisket. There was about 1/3 lb, which he got…
AND THEN proceeded to go on a diatribe about “If there hadn’t been any left, and he’d wasted his lunch time waiting for nothing, that he’d be mad…” Blah. Blah. Blah.

Let’s set the record straight on a few things:

1. There is no requirement for us to have food trucks here.
2. There is no requirement stating that you have to eat at the food truck, if one is here.
3. The vendors didn’t know what to expect and it would have been foolish for them to come out here – for their first time – with a truck full of meat that didn’t sell.
4. Put on your big boy pants and be happy that you have SOMETHING/ANYTHING to eat. Find a meat, ask them to cook it, pay for it, move on.

To me, these things all seem like easy concepts to grasp.
Maybe it’s me.
Maybe it’s Maybelline.

Either way, this comes under #firstworldproblems and it annoyed annoys me.

And, in the interest of full disclosure: I wanted brisket. I wound up getting their ribs – with a savory dry rub – and they were delicious.

Okay, rant over. We now return you to your regularly-scheduled Tuesday.

Friday – 03 March 2017
I will preface this with a deep cleansing breath and by repeating “I love my job…”

Current mood:

I’m going slightly mad…

I received an email from a co-worker this morning that the thermostat in our server room was beeping. That’s our warning that there’s something “not so right” with the cooling in there. Oddly, we didn’t hear anything from our monitoring company – granted, we might not have hit the temperature threshold for them to start freaking out and calling us.

I called our HVAC maintenance company, informed them what was going on and asked to have someone dispatched. The two usual technicians were already out on calls, but there was another tech who was available and would head out. He got to the office before I arrived. He has (theoretically) been working on the system for the better part of the day.

I went looking for him about 30 minutes ago, to get an idea of an ETA for completion.  He was coming down the hall, another tech with him. His response:

“Four to five hours. I haven’t even [taken] that part out yet.”

My jaw almost hit the floor. Four to five HOURS.

I know that he needed to flush some gases from the system before he could get that part out and possibly even get the replacement part(s), but I don’t know that it takes almost EIGHT HOURS to do that.

So, I guess I’ll just… be here… on a Friday night… working… while he gets this completed.

Yay.

Thursday – 09 February 2017
I work in IT.

Granted it might not as grand an opening statement as ReBoot‘s “I come from the Net…,” but it  gets the point across.

I’ve been working on a server chassis and its resident blade servers for a while, getting it ready to move into production. I’ve been using wired keyboards and mice as the user interface. A week ago, I decided to bring one of my wireless keyboards from home – the keyboard has a built-in mouse and the space where I’m working on the chassis doesn’t have a lot of real estate that’s conducive to rolling a mouse around.

I brought the keyboard in last week and showed it to a coworker. It was at that point that I noticed the wireless dongle wasn’t in its storage slot in the battery compartment.

See that empty spot, just to the left of the left battery…?

I’ve spent the past week looking for it  – at the office, at our manufacturing facility, at home. No dice. This morning, I emptied out my work laptop case to make sure that it hadn’t somehow fallen into one of the pockets. I didn’t find the dongle, but I did find my library card, my membership card to Red Butte Garden, and a few other things. (Not really sure why I put them in my work bag…)

On a lark, I looked in the battery compartment again. You know, in case it had magically reappeared. Because that happens so often…

Still no dongle.

HOWEVER…

When I looked at the cover to the battery compartment

Oh, look.

Dongle. Clipped safely into the slot that holds it in place.

*braincramp*

That’s right, it’s been right there…for the past week. This includes the, at least, five times that I’ve had the keyboard in my hands and the at least three times that I’ve opened the battery compartment. Yet, I never thought to look at the cover. Despite the fact that at some level I knew that’s where it was supposed to be.

Super. Genius.

Thursday – 05 January 2017
Welcome to 2017 (five days after the fact…)! So far, my fingers have cooperated in correctly typing/writing “2017,” when writing the date.

Long story, short version: Christmas and New Year were good…

…even though I had to come in to work on the last day of my break to – literally – flip a switch. Twice.

At ridiculous o’clock on 02 Jan, I got a call from our NOC saying that they’d lost the heartbeat for our fax server. (Yes, fax. Yes, 21st Century. *shrug* Don’t ask me.) I said that I’d try to access it remotely… at a reasonable hour. After the sun was up. And the office was closed on the second, anyway.

Sometime later in the morning, I logged in and tried to access the server. No go, Flight. That meant that I had two courses of action:

1. Go in and reset it,
2. Let it swing until Tuesday morning.

The problem with Option 2 (which would have been my preference) was that our finance department actually receives invoices via fax. So… Option 1 it was. I somehow managed to convince Sara and Team DiVa to make an excursion out of it. (This turned out to be a “good” thing.)

Went to the office. Went into server room. Flipped switch. Flipped switch again. Left server room. Called the NOC to confirm that the alert had actually cleared. Got ready to leave.

Got the building lobby and realized I’d apparently left my house and car keys upstairs in the office. *sigh*  Fine. I asked Sara to get the girls in the car while I ran upstairs to retrieve them…

…only to find, once I’d gotten to my office’s elevator lobby, that I’d left my badge in the office, as well.

::: braincramp :::

Fortunately, there were a few people from our finance department in the office; one of them let me in. I went to my desk to get my badge and keys, only to find them suspisciously not… there…

*grblsnrkx*

Yep, I’d locked them – badge-locked, of course – in the server room. Resigned, I headed back downstairs. Fortunately, we’d taken Sara’s car and she had her keys – my car and the key to it were still at home.

Ridiculous, but it makes for a good “At least you didn’t…,” laugh-at-yourself kind of story.

Other than that, things have been kind of quiet. I’m good with that.

Oh, and it snowed last night. About four-ish inches in the valley. It made this morning’s commute “fun.” And by “fun,” I mean “slow and annoying.” On the plus side, it did make the air a little less chewy.

Stray Toasters

• By way of Mike (and supported by the Council for Better Driving): How America Got Addicted to Road Salt – And Why It’s Become a Problem
• After a fitful first attempt many years ago, I’m currently reading the Dragonriders of Pern series.
• #LifeInIT
• I’ve been on a bit of a Crüxshadows kick the past few days. This is not a complaint.
• SR-71s were made to go fast, right…?
  

  • 

    SR-71 “Blackbird” at Hill Aerospace Museum

• It looks as though The Magic School Bus will be returning to screens, via Netflix. Team DiVa will be happy to learn of this.
  • I might have known this at one point, but was recently reminded of it: Little Richard did the theme song for The Magic School Bus.
• Speaking of Team DiVa…
  

  #TeamDiVa2011, doing their best @originalfunko impressions. #Batgirl #WonderWoman #popfigures

  A photo posted by Rob (@shadorunr) on Jan 4, 2017 at 6:06pm PST

• moider
• Watch Justin Lin’s Live-Action ‘Jetsons‘-Inspired Commercial

And, that’s a wrap for now.

Namaste.

Friday – 14 October 2016
This morning, I came into work a couple hours early, so I could leave early and check out a ballet rehearsal. There were… issues… so, the ballet became a non-factor in my day.

::: fast forward a few hours :::

While on call with my manager and my east coast counterpart, a question about a maintenance repair on a server came up: We contacted our support company a couple of days ago to schedule service a server and drive array (Aw yeah, Titans! warranty repair!). The parts arrived today, but there was no word about the tech who was supposed to facilitate the repair.

For the rest of the story, please deposit 25¢ , I will copy the email I just sent to my coworker and boss:

1. Called [provider] to follow-up on tech dispatch – he was assigned the Incident, but waiting for the parts to be delivered. I asked to have the appointment sceheduled for Monday morning and hung up the phone.

2. Got a call from the receptionist’s desk… telling me that [tech] was here now.

3. [Tech] went in to start working on the server and arrays… only to find that they sent the wrong drives.
a. He changed the battery in the server
b. He’s shipping back the SSDs and requesting the proper SAS drives.

WHEEE!

And that’s how my day has gone, so far. Good thing it’s (almost) over.

#LifeInIT #ajobaintnuthinbutwork #TGIF

Namaste.

Tuesday – 22 March 2016
I’ve worked in IT, in some capacity or other, for almost 15 years. I enjoy it; I’m even nominally good at it. Today, however, I had to call my ability in this field into question.

A little over a month ago, I was tasked with spinning up a new server for an application that we’re going to vet and possibly put into service. And I did. And promptly went on my merry way with other tasks and projects. This morning, I had to come back to that server and do some additional configuration. I attempted to remotely access the machine. No go.

Huh.

Undaunted, I considered that I’d possibly built the machine in a different site. So, I tried to connect using that sites code. Still no go, Flight.

What the…?

At this point, I started getting “a little” concerned. I was sure that I’d built the machine, but not being able to connect to it or even ping it caused some alarm.

I logged into the local virtual machine cluster to look for the machine. There it was, big as day and twice as bright. It was on, so that negated the “Did I remember to turn the bloody thing on” question. I opened its vm console, logged onto the server, and validated that it was working properly. It was. I tried pinging the server from other machines. Pings out, no ping replies returned. I pinged the other machines from the server. Pings out, ping replies returned.

The last time this happened – last week, actually – I had neglected to turn off a server’s firewall, preventing it from responding to any external contact.

I looked at the firewall settings; it was turned off. Good. I checked its IP address. I was able to ping it from other machines. Okay, that narrowed down the range of possible problems, but it raised another question. The server properties showed that it was joined to the domain, so it should (operative word) have been registered properly in DNS. I prepared to remove the system from the domain and re-add it when I saw what the problem was.

I had mistyped the computer’s name when setting it. I hadn’t caught the error because I kept looking at the correctly-typed name in its VM console window.

…

I renamed the computer, removed it from and re-added it to the domain, and in probably the least-surprising thing I’ve encountered today: It appeared to pings and remote calls.

Super. Genius.

Saturday – 05 March 2016
I like sleeping in as much as the next guy. Being the father of twin four-year-olds, however, opportunities to do so is rare. (Granted, I can often extend some weekend sleeping by letting Team DiVa play Starfall or color on the iPad for 30 or so minutes…) This morning, I slept in until 10:30. It was glorious. It was also very necessary.

Yesterday, I was up at 7:30, worked all day, went to rehearsal, and came home… only to get a call from our monitoring company, saying that a system wasn’t allowing users to access shares and files. I wound up having to go back to the office at 11:45 PM. I didn’t get home until almost 3 AM. By the time I got home, I was completely drained.

The drawback to sleeping in was that I lost a couple hours of my day. At this point, I’m considering that a necessary evil. On the plus side, I was awakened by little girls who wanted me to take them outside to play. If you need a reason to get up and start the day, that’s a pretty damned good one, I’d say.

I got up, had a quick bite to eat, grabbed a shower, and took the ladies outside. They “chopped down trees” with axes (curved branches that had fallen off the corkscrew willow). They played on their balance beams. They put up an obstacle course with cones. And, they “climbed” trees… with a little help.

Learning to climb trees

This picture was taken a week or so ago, but you get the gist. The sheer joy they had from “climbing” in the trees made getting out of bed worthwhile.

Namaste.

Thursday – 11 February 2016
Today was supposed to be #NoBadNewsThursday. It started that way. About a hour-and-a-half into it, however… not so much. One of the servers at work decided to try a new trick:

• It was powered on.
• It could see – and transmit to – the network.
• NOTHING on the network could see it or any of the traffic it generated.

And, to make things even more interesting: This was tied to a production (as in “manufacturing”) system. So, it was “kind of” important.

To quote Dr. Sam Beckett: “Oh, boy…”

I – and a couple of network engineers – troubleshot it for about an hour before we came to the inescapable conclusion that it was not a network problem. Digging into things a little further, I saw that it was pending a reboot. That didn’t solve things. Next up: Check its updates queue. There were a few sitting there that needed to be run. So I let ’em fly. Reboot 2: Electric Boogaloo. Nothing. Well, that’s not entirely true. It started rolling back the updates. (That’s usually not a good sign.) I checked update error messages when it came back up and saw that they failed because the hard disk was full. As in “Zero. Bytes. Free.” There was a good bit of cursing on my part, to be honest. Then it was a dive into the storage array and VM systems to make space appear. Then present it to the server. That all worked. Then I tried the updates again. Lo and behold, they all went through with no problems. (There may or may not have been a few “Amens” and “Thank yous” that went up at this point.) And, almost automagically, networking traffic all worked again. I verified with one of the network guys and an end user that all was right with the world again… and it was. Selah.

Part of getting through the day included being taken to lunch by networking vendors. It was not only a good change of pace, but it brought my day back from the Precipice of Doom.

After work, I picked up Team DiVa from daycare. Home. Dinner and dessert. They even got in almost 20 minutes of Disney Infinity playtime before it was time to start bedtime prep. Selah.

Carve Away the Stone
I’ve made halting steps at getting back to the gym. Last night, I considered going… then I opted out, because it was damned cold outside. I did, however, still manage to get in a bit of a workout, courtesy of my dumbbells, Swiss ball, and a couple of suggestions from YouTube. Was it quite the same workout I would have gotten at the gym, no. But, I wasn’t just sitting on my duff doing nothing, either. I’ll call that a win.

Stray Toasters

• Every so often, Heaven, by Live works its way into my head. I have to say that it pretty accurately sums up how I feel about these two little ladies: 
  Here’s the second official video… and here’s Ed Kowalczyk doing an acoustic version, as well.
• In “WTF News” from the Land Behind the Zion Curtain: All-male panel in Utah votes to keep sales tax on tampons
  There are so many things wrong with that headline…
• Copyright trolls who claimed to own “Happy Birthday” to pay $14M to their “customers”
• Can you see these freaky dot patterns?
• In case you haven’t seen it yet, here’s the final trailer for Batman v. Superman: Dawn of Justice
• The History of Marvel’s No-Prize
• I enjoyed The LEGO Movie (as did most people on the planet). It’s common knowledge that I’m a fan of the Legion of Super-Heroes. So, it kind of goes without saying that I’m “most likely” going to wind up watching the next LEGO DC movie that comes out (in a couple weeks), Justice League: Cosmic Clash, as the LSH founders are making an appearance.

Alright, that’s it for now. I think I’m going to catch up on a show or two before calling it a night.

Namaste.

04 November 2015
It’s a god-awful small affair…

I’ve worked in IT for over ten (10) years. It’s a diverse field, which is something that not everyone outside of IT gets. (More on this in a minute.) Sure, there are times when I have wanted to beat my head against the wall, but that’s also true for just about any job/career. At the end of the day, I do enjoy my job.

What most people don’t consider is that a lot of what happens in IT is behind the scenes. Most people never think about IT until something is broken. Then it’s four-alarm fire time… ALL THE TIME… until the situation is resolved and everyone is happy again. (YAY!) Contrary to what might be popular belief, there’s more that goes on than “just” designing, configuring, and/or building systems. There’s also maintenance. And updating/upgrading. Streamlining processes. Creating policies and repeatable procedures.

Wait… That sounds like… almost every other job out there!

Another thing that I wasn’t quite prepared for when starting to work in IT was just how much parts of the job resemble a customer service job. While most people are actually fantastic and easy to work with, some users can be snippy, ill-mannered/ill-tempered pains in the ass. (Really, there’s no way to sugar-coat that one. #sorrynotsorry) And, just like customer service, you have to deal with them calmly and rationally.

I’ll let you in on a secret: Working in IT really is a customer service job. Users are your customers. They have varying needs. It’s your IT person’s job to identify that need and find a reasonable accommodation to satisfy that need. If that gets done, everyone walks away happy. Typically, the only difference is that if a user needs something from IT, the whole “May I help you find something?” step is skipped and the conversation starts with “Is it possible to get [problem/situation] taken care of?”

As noted above, some people don’t seem to be clued in to the fact that just because someone “works in IT” that doesn’t mean that they know everything – or even anything – about that one system you’re asking about. I am a system administrator; I deal with servers and storage. I have worked in desktop support/help desk, so I’m familiar with problems with laptops and desktops. Networking? I have enough knowledge to be dangerous there – not necessarily in a “good” way, mind you – but it’s not really in my wheelhouse, so I tend to leave it to the people who actually have more than a rudimentary clue about getting data packets from Point A to Point B and beyond. Programming? Haven’t really done any since college. ‘Nuff said.

Disclaimer: I am a team player. If I’m not elbow-deep in something and if I have some insight into how to ameliorate that user’s situation, I’ll do what I can to help.  That said, there have been more than “a few” times when a user has needed something, has gone looking for Person X to fix it, didn’t find them and then stopped to ask me about their issue. Or, a user will ask for something, I’ll explain the steps that will need to be taken and then they are ready to back down from the initial request. Those are times when all I want to say or do is… well… this:

Okay, maybe without quite so much breaking of things. But, you get the idea.

Another thing I love – and by “love” I mean “drives me full-blown, bat-shit crazy” – is when a user comes up with an “emergency” issue – one that needs to be resolved two hours ago, naturally – and I’m in the middle of another issue or project of equal or more importance. For these people, my inner monologue can be best summed up as the next twelve seconds of this:

To be honest, that has been what goes through my head in those situations for a couple years now. It also allows me to take a mental step back and address the issue at large in a somewhat reasonable manner. Without jabbing needles in someone’s neck. Usually.

Today, I discovered a new inner monologue! Someone was making a request, but was interminably rambling… without getting to the point. What went through my head looked something like this:

Fortunately, filters kicked in before words came out. And, they managed to get to their point. Win-Win.

So, the next time you go looking for your friendly, neighborhood IT person, please consider:

1. It might not look like it, but she or he is doing something.
2. Your emergency does not always equal our emergency… unless it’s something that will cause the entire business to come to a grinding halt. In that case, you have our immediate and undivided attention. Usually.
3. If you have an issue or problem, explain it succinctly but don’t leave out relevant details.

This will make for a happy IT person, a happy you, and a happy work environment.

Namaste.

Friday – 12 June 2015
It’s the end of the (work) week. Amen.

It’s been a good, though tiring week, as Sara! spent Tuesday through Thursday at Altitude Summit… including being a panelist on Wednesday. This means that Team DiVa and I had to fend for ourselves on those days. We all survived the experience. And, we even managed to do an art project and make s’mores in the process. I’d call it an all-around “Win.”

I even made it to the gym five days this week; I haven’t done that in a few years.

Chew on This: Food for Thought
My news feeds have been full of articles about Rachel Dolezal, president of the Spokane Chapter of the NAACP and how it appears that she has lied about being Black. The story apparently came to the national spotlight after her mother outed her. It’s interesting to note that this story is not about someone adopting or borrowing from a culture, but rather has asserted, to no small degree, that she actually is a member of that culture.

What I find curious is that no one has talked about the historical precedent for the reverse of this: Light-skinned Blacks “passing” as White. For decades in the late 19th and early 20th Centuries, people of mixed race and fair complexions lived among the general populace, identifying as White… or at least claiming to be, when it benefited them. For a fictional account of such “passing,” I highly recommend reading Mat Johnson‘s Incognegro (1, 2, 3).

I don’t know of any stipulation in the NAACP’s charter that requires members to be “of color.” Hint: There isn’t one. ANYONE is welcome to join.

From the items that I’ve read, no one is calling into question her right to be a member of – or to be president of – the Spokane chapter, which is good. The whole issue seems to stem from her racial identification.

I am most curious to see how this shakes out.

Workout
I should probably log these before I forget. Again.

Monday

• Elliptical: 10 min/1.1 miles
• Lat Pulldown (long bar): 3 x 8 x 80 lbs
• Lat Pulldown (shortg grip): 3 x 8 x 80 lbs
• Row: 3 x 8 x 80
• Tricep Rope Pulldown: 3 x 8 x 70
• Standing Tricep Press: 3 x 8 x 70

Tuesday

• Squats: 3 x 8 x 70 lbs
• Leg Press: 3 x 8 x 100 lbs
• Leg Extensions: 3 x 8 x 70 lbs
• Leg Curls: 3 x 8 x 70 lbs
• Standing Calf Raises: 3 x 8 x 100 lbs
• Standing Calf Raises: 3 x 8 x 80 lbs

Wednesday

• Bench Press: 3 x 8 x 115 lbs
• Dumbbell Shoulder Press: 3 x 8 x 25 lbs
• Dumbbell Fly: 3 x 8 x 25 lbs
• Dumbbell Curls: 3 x 8 x 25 lbs
• Wrist Curls (fwd): 3 x 8 x 40 lbs
• Wrist Curls (rev): 3 x 8 x 40 lbs

Thursday

• Elliptical: 5 min/0.55 mi
• Squats: 3 x 8 x 70 lbs
• Leg Press: 3 x 8 x 100 lbs
• Leg Extensions: 3 x 8 x 70 lbs
• Leg Curls: 3 x 8 x 70 lbs
• Standing Calf Raises: 3 x 8 x 100 lbs
• Standing Calf Raises: 3 x 8 x 80 lbs

Friday

• Lat Pulldown (long bar): 3 x 8 x 80 lbs
• Lat Pulldown (shortg grip): 3 x 8 x 80 lbs
• Row: 3 x 8 x 80 lbs
• Dumbbell Overhead Tricep Extensions: 3 x 8 x 30 lbs
• Tricep Rope Pulldown: 3 x 8 x 70 lbs
• Standing Tricep Press: 3 x 8 x 70 lbs

Stray Toasters

• When this is posted, it will make my 7,000th Tweet.
• I’ve received quite a few comments over this morning’s Twitter post; I am still somewhat amused by the situation. I intend to address it with the appropriate people on Monday morning.
• Superhero Stance
• These Are Some of the Longest Movies Ever Made
• For Second Year in a Row, Female Readers Are a Growing Market
• How hip-hop can teach you to code
• It looks like there’s a new trailer out for Fox’ upcoming Fantastic Four.
• A card game that teaches kids about women in science
• This Chart Compares the Hidden Fees of Major Airlines Reward Programs
• After ‘Avengers’ Uproar, Marvel Planning a ‘Big Focus’ on Products for Girls, Women

I think that’s good for now.

Namaste.