Saturday – 18 July 2009
After work yesterday, I headed up to hang out with the in-laws-to-be. SaraRules’ cousins (first cousin and her kids) were visiting for a few days and were there when I arrived. We all had dinner and then SaraRules and I headed off to Clitorati.  When we got there Jim, Sandi and company were already waiting for us; that was a pleasant surprise.

I took my car to the dealership to get a leak looked at. I had taken it to the local Firestone last week and they said that at least part of the problem was the water pump – which I’ll get back to in a minute – but that there seemed to be something else leaking, as well – something not related to the water pump. They recommended taking it to the dealership and let the certified GM mechanics look at it. Made sense to me, so that’s what I did. I told them that there was “a leak” and asked them to check it out. While they did that, SaraRules and I went to have lunch with Perry. I got a call a short while later. Their answer: Water pump. Nothing else, just the water pump. They could install a new pump, this afternoon, for something in the $550 (USD) range.

*facepalm*

I told the rep that I’d come get the car and bring it back next week. *sigh*

<< REWIND <<
Back to the water pump. I’ve now taken my car to Firestone three times in the past six weeks. A lot of people might just write off the shop at that point, but I’m not. My rationale:

  • Trip 1: They replaced my old water pump.
  • Trip 2: After still seeing some leakage, they replaced a couple of bad hoses… which they missed the first time around.  But, they did this on their dime… because they missed it the first time.
  • Trip 3: I took it back a week later. Turns out that the replacement water pump was defective. That’s when they found “Possible Leak #2” and suggested taking the car to the dealer to get fixed. Scott, the manager at the Firestone, said that they would replace the pump – even if they had to order a new one directly from Cadillac – under their warranty, because it should have been fixed the first time and because he wanted to make things right.

> PLAY >
That brings us back to today. I went back to Firestone to schedule the water pump replacement. I talked with Scott again and he said that they’ll take care of it on Monday. It looks like they may also cover the cost of having the GM dealership look at the car. On top of that, I discovered that Scott also lived in Baltimore. Not only that, not too far from where I grew up. We had a mini-homecoming right there in the store. SaraRules just laughed at us.

On a serious note: In my dealings with Firestone over the past few weeks, Scott and his team have, in my opinion, demonstrated that they want to foster good relations with their customers – They want to do the right thing and they want to be fair. I don’t think that you can really ask for much more than that from a business. So, with that in mind, I’m naming Scott and his crew at Firestone #595179 as today’s Humans of the Day.

After that, SaraRules and I went to the Utah Museum of Fine Art. One exhibit features art from Southeast Asia; there are some amazing pieces in there, including some elaborately detailed ivory carvings from China. It was a nice way to spend part of the afternoon. On the way home, we stopped for a bite to eat at Dask’s.

Tonight… who knows?

Namaste.